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News  »  Follow Up Calls Computer Software Service Fraud



   Follow Up Calls Computer Software Service Fraud    22 June, 2018

Computer Software Service Fraud involves the victim being contacted, told that there is a problem with their computer, and that for a fee this issue can be resolved. The aim of the fraudster at this point is usually to gain remote access to the victim’s computer and, subsequently, access to their online banking account. No fix actually occurs. The victims will often be cold-called or will receive a pop-up on their computer, prompting them to phone the suspect.

 

Since the beginning of this year (2018), the total loss for repeat victims of CSSF has been reported as £16,712.85. The National Fraud Intelligence Bureau has noticed an increase in such reports since the beginning of May.

 

Protect Yourself

 

• If you receive such an unsolicited call or pop-up, do not make a payment. Always ensure you know who you are talking to. If in doubt, hang up immediately.

• Do not allow remote access to your computer.

• Don’t be rushed or pressured into making a decision. Under no circumstances would a genuine bank, or another trusted organisation, force you to make a financial transaction on the spot; they would never ask you to transfer money into another account for fraud reasons. Remember to stop and take time to carefully consider your actions.

• Listen to your instincts. If something feels wrong then it is usually right to question it.  Criminals may lull you into a false sense of security when you are out and about or rely on your defences being down when you’re in the comfort of your own home. They may appear trustworthy, but they may not be who they claim to be.

 

For more information about how to protect yourself online, visitwww.cyberaware.gov.uk and takefive-stopfraud.org.uk

 

If you have been a victim of fraud or cybercrime, report it to us at Actionfraud.police.uk, or by calling 0300 123 2040.

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Action Fraud (Action Fraud, Administrator, National)

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